Name
[TMT Track] Don't Just Build AI. Run Your Tech Business on It
Date & Time
Tuesday, March 17, 2026, 3:35 PM - 4:00 PM
Rajiv Narula
Description

Tech providers are investing heavily in building AI, but many still run their business with manual work, disconnected teams, and reactive processes. That gap is where margins erode and customer value breaks down. Learn how tech providers are using AI inside their own operations to change how work gets done across support, service delivery, and customer success. See how running the business on AI helps teams act faster, reduce complexity, and deliver customer value consistently over time.

Baljinder Singh
EXL
Global Chief Information Officer

Harnath Babu
KPMG India
Partner and Chief Information Officer

Abhishek Biswal
Airtel Digital
Chief Business Officer - Digital Services

Vikas Dureja
HCL Tech
VP, IT

Mahesh Chikodi
ServiceNow
Chief Transformation Officer

Sumeet Mathur
ServiceNow India Tech & Business Center
SVP & MD

Pravin Srinivasan
ServiceNow
AVP, CRM

Sonali Samyal
ServiceNow
Director, Solution Consulting, BFSI

Rajiv Narula
ServiceNow
Director, Solution Consulting - TMT

Ganesh Iyer
ServiceNow
Director & Head of Manufacturing, India

Vasant Seksaria
ServiceNow
Director, TMT

Gauravkumar Mahendru
ServiceNow
Director, Technology Workflows

Lavanya Sadasivam
ServiceNow
Director, CRM Solution Consulting ​